The new standard in poolside finishes

Please read this document with the HIDE warranty below, and bookmark this page for future reference. Misuse, unsafe practices, or incorrect procedures may void the HIDE warranty.

HIDE products are designed for durability and safety. However, there are a few important points to remember:

• Safety First - General safe practices
• Maintenance - Ensure correct care and maintenance of your product
• Safe Operation - Opening the lid safely
• Warranty - 10-Year International Warranty

Beware of Acid and chemical wash

Pool owners may look at professional acid washing if their pool suffers from algae buildup and water discolouration. Similarly, homeowners may clean their outdoor pavers or tiles with a chemical wash. If embarking on either option, please be aware that the Stainless Steel HIDE components must not come into contact with any acid or chemical washing solutions.

Chemical contact with most pool and paving cleaning solutions will rapidly affect the surface finish of the stainless steel HIDE components. The resulting rust will damage the lid inlay and potentially the structural integrity of the HIDE lid itself. Alternatives are available in the form of “Green Acid Replacement.”

General care

It’s a good idea to regularly open your HIDE product and check for and remove any leaf litter or debris which may have gathered inside the HIDE Edge Protector.  If not removed, the debris may cause the HIDE lid to become loose or to sit unevenly.

Check regularly to ensure the HIDE product is fitting well and is sitting evenly in its recessed area.

Remove any 'tea staining'

Occasionally you might notice some cosmetic discolouration on the stainless steel components of the HIDE product, often known as “tea-staining”. Although HIDE lids are made of 316L marine grade stainless steel, within water environments, it’s normal for visible surface rusting to occur. The issue, if treated whenever noticed, will not affect the structural performance of the HIDE product.

Typically the tea staining will form on the underside of the HIDE lid, where residues and salt deposits gather. To clean, all you need is a stainless steel scourer, soapy water and a little elbow grease. Just be sure to use the scourer parallel to the grain direction of the HIDE lid. Rinse thoroughly when done.

Please be aware that if the surface staining is allowed to build up over time, possible rust bleeding may leach onto the HIDE lid inlay or surrounding paving.  This is not a fault of the lid and is completely avoidable with occasional cleaning.  If allowed to occur over a prolonged period, the leaching may not be able to be removed.

Please note that rain washing is not sufficient in most applications.

First, please fill out this product registration form below.

• Maintaining your HIDE product is your responsibility; however, by registering your product here, we will be able to send you the occasional product care reminder.